Answered By: Yee Xin Chai
Last Updated: Sep 30, 2016     Views: 220

Please follow the recommendations below to troublshoot the issue with Westlaw. 

1) Try clearing your browser cache and cookies. 

2) Make sure you are not using a shortcut, favorite, or bookmark to access Westlaw.  Please access Westlaw via the Library website or the Law Research Navigator. 

3)  Some adjustments may need to be made to your internet browser configuration.  Please follow the steps below based on your choosen browser. 

Internet Explorer

Pop-up blocker issues:

1.       Tools

2.       Pop-up blocker

3.       Pop-up blocker settings

4.       Address of website to allow

5.       *.next.westlaw.com > add

6.       *.westlaw.com > add

7.       print.westlaw.com > add

8.       Close

 

Compatibility issues:

1.       Tools

2.       Compatibility View Settings

3.       Add this website:

4.       Westlaw.com > add

5.       Close

 

Scripting and Downloading issues:

1.       Tools

2.       Internet Options

3.       Security

4.       Internet

5.       Custom level. . .

6.       Downloads:

7.       File download > enable

8.       Font download > enable

9.       Scripting:

10.   Active scripting > enable

11.   Allow programmatic clipboard access > enable

12.   Allow status bar updates via script > enable

13.   Enable XSS filter > enable

14.   Scripting of Java applets > enable

15.   OK

16.   Trusted sites

17.   Sites

18.   Add this website to the zone:

19.   https://next.westlaw.com > add

20.   Close

21.   Downloads:

22.   File download > enable

23.   Font download > enable

24.   Scripting:

25.   Active scripting > enable

26.   Allow programmatic clipboard access > enable

27.   Allow status bar updates via script > enable

28.   Enable XSS filter > enable

29.   Scripting of Java applets > enable

30.   OK

31.   Privacy

32.   Sites

33.   Address of website:

34.   Westlaw.com > allow

35.   OK

36.   Apply

37.   OK

38.   Close down IE and try again

 


Firefox

Pop-up blocker issues:

1.       Tools

2.       Options

3.       Content

4.       Pop-ups

5.       Block pop-up windows > check

6.       Exceptions…

7.       Address of website:

8.       *.next.westlaw.com > allow

9.       *.westlaw.com > allow

10.   Print.westlaw.com > allow

11.   Save Changes

12.   Close down Firefox and try again

 


Google Chrome

Pop-up blocker issues:

1.     Click on the menu icon in the top right hand corner of the browser window.

 

2.       Settings

3.       Show advanced settings…

4.       Privacy > Content settings

5.       Cookies:

6.       Allow local data to be set (recommended) > check

7.       Manage exceptions…

8.       Hostname pattern:

9.       In example.com > next.westlaw.com > allow > Click Enter key

10.   Westlaw.com > allow > Enter key

11.   Print.westlaw.com > allow > Enter key

12.   Done

13.   Pop-ups:

14.   Allow all sites to show pop-ups

15.   Manage exceptions…

16.   Hostname pattern:

17.   In example.com > next.westlaw.com > allow > Click Enter key

18.   Westlaw.com > allow > Enter key

19.   Print.westlaw.com > allow > Enter key

20.   Sync.westlaw.com > allow > Enter key

21.   Done

22.   Done

23.   Close down Google Chrome and try again

Please do not hesitate to contact the Library if you require further assistance. 

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