If you encounter any issues with logging into Westlaw, please try out the steps below to troubleshoot:
1) Try clearing your browser cache and cookies.
2) Make sure you are not using a shortcut, favorite, or bookmark to access Westlaw. Please access Westlaw via the Library website (here) or the Law Research Navigator (here).
3) Otherwise, you may need to amend your internet browser configuration. Please refer to the steps below depending on your internet browser.
4) Please do not hesitate to contact the Library if you require further assistance.
Google Chrome
Pop-up blocker issues:
1. Click on the menu icon in the top right hand corner of the browser window.
2. Settings
3. Show advanced settings…
4. Privacy > Content settings…
5. Cookies:
6. Allow local data to be set (recommended) > check
7. Manage exceptions…
8. Hostname pattern:
9. In example.com > next.westlaw.com > allow > Click Enter key
10. Westlaw.com > allow > Enter key
11. Print.westlaw.com > allow > Enter key
12. Done
13. Pop-ups:
14. Allow all sites to show pop-ups
15. Manage exceptions…
16. Hostname pattern:
17. In example.com > next.westlaw.com > allow > Click Enter key
18. Westlaw.com > allow > Enter key
19. Print.westlaw.com > allow > Enter key
20. Sync.westlaw.com > allow > Enter key
21. Done
22. Done
23. Close down Google Chrome and try again
Firefox
Pop-up blocker issues:
1. Tools
2. Options
3. Content
4. Pop-ups
5. Block pop-up windows > check
6. Exceptions…
7. Address of website:
8. *.next.westlaw.com > allow
9. *.westlaw.com > allow
10. Print.westlaw.com > allow
11. Save Changes
12. Close down Firefox and try again
Internet Explorer
Pop-up blocker issues:
1. Tools
2. Pop-up blocker
3. Pop-up blocker settings
4. Address of website to allow
5. *.next.westlaw.com > add
6. *.westlaw.com > add
7. print.westlaw.com > add
8. Close
Compatibility issues:
1. Tools
2. Compatibility View Settings
3. Add this website:
4. Westlaw.com > add
5. Close
Scripting and Downloading issues:
1. Tools
2. Internet Options
3. Security
4. Internet
5. Custom level. . .
6. Downloads:
7. File download > enable
8. Font download > enable
9. Scripting:
10. Active scripting > enable
11. Allow programmatic clipboard access > enable
12. Allow status bar updates via script > enable
13. Enable XSS filter > enable
14. Scripting of Java applets > enable
15. OK
16. Trusted sites
17. Sites
18. Add this website to the zone:
19. https://next.westlaw.com > add
20. Close
21. Downloads:
22. File download > enable
23. Font download > enable
24. Scripting:
25. Active scripting > enable
26. Allow programmatic clipboard access > enable
27. Allow status bar updates via script > enable
28. Enable XSS filter > enable
29. Scripting of Java applets > enable
30. OK
31. Privacy
32. Sites
33. Address of website:
34. Westlaw.com > allow
35. OK
36. Apply
37. OK
38. Close down IE and try again