Q. How do I clear cache and cookies and what is Private Browsing?

Depending on what browser are you using, if you are using Chrome, Firefox, or Microsoft Edge (Internet Explorer), you can call up "clearing cache and cookies" function by pressing "Control-Shift-Delete". If you are using Safari via Mac, you can refer to this section. Sometimes clearing "cache and cookies" does not help, one of the reasons could be the history was not completely wipe out.

Note: If you are looking for Private Browsing such as Incognito for Chrome or Private Window for Firefox, Microsoft Edge or Safari, please click here to go to the section below.

Chrome:

1. Press "Ctrl + Shift + Delete" for Windows, "⌘ + Shift + Delete" for Mac
2. Select "All time" under Time range
3. Make sure only "Cookies" and "Cached" are ticked as shown below
4. Leaving the rest un-ticked, click "Clear data" will do

Firefox:

1. Press "Ctrl + Shift + Delete" for Windows, "⌘ + Shift + Delete" for Mac
2. Select "Everything" under Time range
3. Make sure only "Cookies" and "Cache" are ticked as shown below
4. Leaving the rest un-ticked, click "OK" will do

Microsoft Edge (aka Internet Explorer)

1. Press "Ctrl + Shift + Delete" for Windows, "⌘ + Shift + Delete" for Mac
2. Select "All time" under Time range
3. Make sure only "Cookies" and "Cached" are ticked as shown below
4. Leaving the rest un-ticked, click "Clear now" will do

Safari (For Mac users)

1. Select "Safari" > "Preference"
2. Select "Privacy" tab
3. Click "Manage Website Data..." under "Cookies and website data"

4. Click "Remove All"

Private Browsing (To launch a browser that does not store "cache and cookies" after the browser is closed". This is alternative to clearing "cache and cookies manually. Good for troubleshooting issue.)

Chrome's version is called as Incognito. It can be launch from Chrome by pressing "Ctrl + Shift + N" for Windows, "⌘ + Shift + N" for Mac users.

Firefox's version is called as Private Window. It can be launch from Firefox by pressing "Ctrl + Shift + P" for Windows, "⌘ + Shift + P" for Mac users.

Microsoft Edge's version is called as In-Private Window. It can be launch from Microsoft Edge by pressing "Ctrl + Shift + N" for Windows, "⌘ + Shift + N" for Mac users.

Safari's version is called as Private Browsing Mode. It can be launch from Safari by pressing "⌘ + Shift + N".